At Course Guide Pro, we value our customers and have established Refund Policies to provide them with convenience and assurance. Our dedicated Legal Department holds the authority to assess and determine the refund amount based on each unique case. Please note that the refundable amount may vary depending on the circumstances.
Following are the Refund Policies of Course Guide Pro:
- It is essential for all clients to thoroughly read and comprehend our Refund Policies before placing an order. Failure to do so may result in a client misunderstanding our policy, for which we cannot be held responsible.
- In the event that you do not receive your order and the company refuses to deliver, you will be eligible for a 100% refund.
- Refund requests must be submitted within one month after placing an order to be considered for processing.
- Course Guide Pro retains a portion of the amount paid by clients as service charges if any services have been delivered.
- Clients must provide accurate evidence to support their refund claim.
Requests for refund shall only be accepted for the following delivery deadlines:
- If clients receive work that is determined to be 30% non-original, they are eligible for a refund.
- Clients have the right to claim a refund if the completed task does not align with the specified topic.
- Refund claims are only valid after the client has requested and received two revisions, yet remains dissatisfied with the outcome.
- We kindly request clients to allow one month for the comprehensive review of their refund claim. This timeframe ensures a thorough examination of the work.
- Any correction request, regardless of its scale, will be considered as a revision and the corresponding amount will be deducted from the refunded amount.
- Clients are encouraged to contact us directly before involving any third party, such as a Law Agency, Bank, or Payment Merchant. Engaging with third parties without prior communication will be considered a violation of our contract.
- We take false claims seriously and will take strict regulatory action against clients attempting to manipulate our policies with fraudulent refund requests.
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